Question 1

Who can I contact for grievances or support?

Accepted Answer

You can reach out to customer support or the grievance redressal officer through the contact details provided on the website, app, or loan documents.

Question 2

How can I avail a business loan from you?

Accepted Answer

You can select and apply for a suitable loan for your business needs through our website or you can submit your contact details with requirement and our team will contact you.

Question 3

Where can I use this loan?

Accepted Answer

The loan must be utilized strictly for the purpose for which it has been sanctioned. For example, a business loan should be used only for business-related activities. In the case of a personal loan, the borrower may use the funds for any legitimate purpose. However, under no circumstances shall the loan be used for any unlawful activities, including fraud or activities related to terrorism, in compliance with applicable KYC/AML guidelines and the provisions of the Prevention of Money Laundering Act (PMLA).

Question 4

What documents are needed to apply?

Accepted Answer

You may be required to submit valid identity proof, address proof, PAN, income-related documents, and bank statements, as applicable. Additional documents may be requested based on the loan type and internal policies.

Question 5

Do I need to arrange a collateral for this loan?

Accepted Answer

No, this is an unsecured loan, so no collateral or security is required. The loan is sanctioned based on eligibility, creditworthiness, and repayment capacity.